18 month study, funded by ESRC COVID-19 research fund. The aim is to explore and support the rapid shift from face-to-face to remote (telephone and video) conversations in primary care. There are three components: a study of clinical interactions and decision making (micro); four locality-based organisational case studies of new models of care (meso); abd a a study of how digital innovation can support NHS infrastructure and vice versa (macro).
18 month study, funded by ESRC COVID-19 research fund. The aim is to explore and support the
rapid shift from face-to-face to remote (telephone and video) conversations in primary care.
There are three components: a study of clinical interactions and decision making (micro);
four locality-based organisational case studies of new models of care (meso); abd a a study
of how digital innovation can support NHS infrastructure and vice versa (macro). The methods
are mainly qualitative (interviews, virtual ethnography, analysis of documents,
micro-analysis of conversations) and are designed to inform action research.
Key deliverables:
At least two evidence-based assessment tools: qualitative (questions for remote assessment of
breathlessness) and quantitative (a COVID-19-specific early warning score)
Transferable lessons about how to achieve rapid spread and scale-up, spread in real time
through our extensive intersectoral networks
Strengthened infrastructure for supporting digital innovation in the NHS
Inclusion Criteria:
- Inclusion criteria for interviews
Willing and able to give informed consent for participation
Aged 18 years or above
Staff involved in delivering remote-by-default services in the frontline or 'back offices'
Patients/carers who have crossed paths with primary care services during the Covid
pandemic.
Pharmacy case studies:
Staff involved in delivering remote pharmacist consultation services in the frontline or
'back offices'
Patients/carers who have crossed paths with community pharmacy primary care services during
the COVID-19 pandemic.
Inclusion criteria for video and telephone consultations
Patients who have remote primary care consultation regarding symptoms associated with
COVID-19 and their clinicians (based in Oxford/Thames Valley) who have agreed to
participate in the study
Inclusion criteria for focus groups
Patients that have experienced self-reported 'long Covid' symptoms (for patient only focus
groups)
Clinicians that have experienced self-reported 'long Covid' symptoms (for clinician only
focus groups)
Exclusion Criteria:
Patients or clinicians who are too ill to be interviewed
-
University of Oxford
Oxford, United Kingdom