Official Title
Comparison of the Effectiveness of Communication Strategies on the Return to In-Person Visits to a Medical Center After the Emergence of COVID-19: A Randomized Trial
Brief Summary
Randomized, double-blind, of standard of care vs additional communication and factorial design of intervention letter vs. control letter and EHR vs mail delivery mechanism in patients who canceled visits and did not reschedule over a 90 day period starting March 9, 2020.
Completed
Communication Research
Other: Communication type
Control letter vs. intervention letter
Eligibility Criteria
Inclusion Criteria:
- Patients with a cancellation or failure to show for a procedure or visit from March 9,
2020 through June 7, 2020 (90 days) and who have not rescheduled as of the date of
randomization
Exclusion Criteria:
- Death
Eligibility Gender
All
Eligibility Age
Minimum: N/A ~ Maximum: N/A
Countries
United States
Locations
University of Pennsylvania
Philadelphia, Pennsylvania, United States
University of Pennsylvania
NCT Number